This Privacy Policy applies to all personal information collected by Clean Side Australia (we, us or our) via the website located at www.cleansideaustralia.com.au (Website).

1. What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the Website. The Personal Information which we collect and hold about you may include:

2. Types of Information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

• (a) whether the information or opinion is true or not; and
• (b) whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

• (a) for the primary purpose for which it was obtained;
• (b) for a secondary purpose that is directly related to the primary purpose; and
• (c) with your consent or where required or authorised by law.

3. How we collect your Personal Information

• (a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to us in any other way.
• (b) We may also collect cookies from your computer which enable us to tell when you use the Website and help customise your experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
• (c) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
• (d) Where reasonable and practicable, we collect your Personal Information from you only. However, sometimes we may be given information from a third party — in such cases, we will take steps to make you aware of the information that was provided by a third party.

4. Purpose of Collection

• (a) We collect Personal Information to provide you with the best service experience possible on the Website and to keep in touch with you about developments in our business.
• (b) We typically only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
• (c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if it is collected directly from you, and if it is material you would reasonably expect to receive from us. We do not use sensitive Personal Information in direct marketing activity. All direct marketing materials will include an option to unsubscribe or opt out.

5. Security, Access and Correction

• (a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which it was obtained, we will take reasonable steps to destroy or de-identify it. Most Personal Information in our records will be kept for a maximum of 7 years to fulfill record-keeping obligations.
• (b) The Australian Privacy Principles:
  • (i) Permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12);
  • (ii) Allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
• (c) To request access or corrections, please contact us in writing via the contact details at the bottom of this policy.

6. Complaint Procedure

If you have a complaint concerning how we maintain the privacy of your Personal Information, please contact us. All complaints will be considered by Clean Side Australia. We may seek further information from you to clarify your concerns.