FAQ • Clean Side Australia • Brisbane, Gold Coast, Logan & Ipswich

Frequently Asked Questions

Browse through the FAQs for quick answers. Still unsure? Reach out and we’ll be glad to help.

Do you bring your own equipment and products?

Yes—tools and professional, hospital-grade products. Eco-friendly options on request.

Are you insured and are staff screened?

Yes—public liability insurance; team members are identity and background checked.

How do you price?

Fixed-price packages for common jobs, or hourly with a 2-hour minimum. Add-ons are itemised.

Can I reschedule or cancel?

Yes—free with >24 hours’ notice; otherwise fees apply (see T&Cs).

Do you handle keys or keyless entry?

Yes—secure key management or lockbox PIN; we log all access.

Do you service NDIS participants?

Yes—self- and plan-managed; we provide compliant invoices.

Do you move heavy furniture or clean high/exterior areas?

Light moves only for safety; high/exterior and specialty tasks are add-ons subject to access.

What if I’m not happy?

Let us know within 24 hours—our re-clean guarantee applies.

What payment methods do you accept?

Card (Stripe) for online bookings; bank transfer/invoice for commercial and NDIS.

Do you do rubbish removal?

Frequently Asked Questions

Clean Side Australia

Browse through the FAQs for quick answers. Still unsure? Reach out and we’ll be glad to help.

Yes—tools and professional, hospital-grade products. Eco-friendly options on request.

Yes—public liability insurance; team members are identity and background checked.

Fixed-price packages for common jobs, or hourly with a 2-hour minimum. Add-ons are itemised.

Yes—free with >24 hours’ notice; otherwise fees apply (see T&Cs).

Yes—secure key management or lockbox PIN; we log all access.

Yes—self- and plan-managed; we provide compliant invoices.

Light moves only for safety; high/exterior and specialty tasks are add-ons subject to access.

Let us know within 24 hours—our re-clean guarantee applies.

Card (Stripe) for online bookings; bank transfer/invoice for commercial and NDIS.

Yes—small add-ons have set pricing; bigger loads are quote-only.

Clean Side Australia is a simple way to book trusted local cleaners. Just select the service you need, choose a time that suits you, and pay online — all in one easy step.

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Frequently Asked Questions

Clean Side Australia

Browse through the FAQs for quick answers. Still unsure? Reach out and we’ll be glad to help.

Yes—tools and professional, hospital-grade products. Eco-friendly options on request.

Yes—public liability insurance; team members are identity and background checked.

Fixed-price packages for common jobs, or hourly with a 2-hour minimum. Add-ons are itemised.

Yes—free with >24 hours’ notice; otherwise fees apply (see T&Cs).

Yes—secure key management or lockbox PIN; we log all access.

Yes—self- and plan-managed; we provide compliant invoices.

Light moves only for safety; high/exterior and specialty tasks are add-ons subject to access.

Let us know within 24 hours—our re-clean guarantee applies.

Card (Stripe) for online bookings; bank transfer/invoice for commercial and NDIS.

Yes—small add-ons have set pricing; bigger loads are quote-only.

Frequently Asked Questions